Refund Policy

Both teachers and students must cancel or reschedule at least 12 hours before the lesson.

• Full refund to student
• No penalty to teacher

• Lesson is marked as completed
• Teacher receives full payment
• No refund issued

If either party does not attend the lesson without prior notice:

• Lesson is marked completed
• Teacher receives full payment
• No refund

If a lesson is seriously disrupted due to technical issues:

• Both sides must report within 24 hours
• Platform reviews evidence
• Partial or full refund may be issued

If a new student is not satisfied with their first lesson, they may request within 24 hours:

• A free replacement lesson with another teacher
• OR a full refund

If a disagreement occurs:

• Both parties may submit proof within 48 hours
• Platform reviews attendance logs and messages
• Decision made within 5 working days